|
|
| "Adjustments/Express™ has allowed us to reduce our backlog inventory by 63 percent over three years. As for outstanding items,we are down to 30 days from 120. That's because of the automated retrieval of items and the fact that our operators can work from images all the way through the process, disposing of cases much more quickly than before." |
| Lana Famiano, SVP and National Manager for Research and Adjustments U.S. Bank |
| |
| Some of the results we have achieved since we implemented Adjustments Express include increasing the number of adjustments cases worked by 57 percent. Our operators are now turning around customer adjustments in minutes as opposed to hours or days. We've also been able to reduce the number of operators required to work adjustments by 26 percent while absorbing additional volume attributed to acquisitions and consolidation of departments." |
| Sandy Grow, SVP, Adjustments, Wachovia |
| |
| “In preparation for Truncation and Electronic Check Presentment (TECP), Canada’s equivalent to Check 21, one of our top priorities is to have a solution in place that mitigates our risk exposure, protects our customer’s privacy, and ensures document integrity - by not only analyzing an image for quality, but also for usability both in our current and future image exchange environment. Carreker’s Image Inspector will allow us to meet these objectives and further improve efficiencies as we capitalize on imaging technology.” |
| Wayne Martin, senior vice president, Technology Services, Symcor |
| |
| "The Check 21 Act allows banks to move the capture process from the back room to the customer. This can create new revenue streams for banks and offers the opportunity to consolidate check systems with other retail payments processing, which will lower overall costs." |
| Geoff Emerson, director of Financial Solutions, IBM |
| |
“BB&T OnSite Deposit gives our business clients an affordable, self-service option to make check deposits at their leisure, from any of their offices, from anywhere in the world and on their schedule, even nights or weekends. It eliminates most geographical barriers in the traditional deposit processes for clients with multiple offices and with distant locations. This milestone (more than $1 billion in image-based checks processed) is a true reflection of how successful this product has been.” |
| Jean Voorhis, Treasury Services senior product manager, BB&T |
| |
“Businesses increasingly place a higher value on remote capture and the convenience and cost savings it brings. Regions customers soon will be able to benefit from the latest in remote deposit capture technology and a range of solutions that includes an easy to install Web-based client and a robust, feature-rich client.” |
| Sandy Wright, Director of Treasury Management Services, Regions |
| |
| "We're committed to protecting
our customers from
any inconveniences associated with double
posting of IRDs by enabling
our systems to stop the problem as early
as possible. Our selection of Carreker's
Payment/Guard solution
will help us be proactive and get out in front of this issue to prevent
any potential impact
to our customers." |
Lee Crocker,
Senior Vice President, SunTrust Bank |
| |
| “We needed a
reliable adjustment solution that could be deployed
across the enterprise and allow us to achieve
scalability in an ever-changing marketplace,
while still improving customer service and
decreasing adjustments-related costs,” said
Sandy Grow, senior vice president, Manager
of Adjustments, Wachovia. “Not only
did Adjustments Express satisfy these requirements,
but it offers us all
of the benefits associated with operating
on a single adjustments platform, including reducing
adjustments costs in the range of about
30 percent and improving operational efficiencies.” |
Sandy
Grow, Senior Vice
President, Manager
of Adjustments,
Wachovia |
| |
| “If you are the proprietor of a small business
or the head of a small bank, taking in only a dozen checks or so a
day, WebCapture will allow you to avoid the trip
to the branch and accelerate availability of
funds. Most important, you don’t
have to deal with new software, software prerequisites, or installation
time and costs. Besides our interest in consolidating our remote image
capture technology on Carreker’s platform, another key reason
for choosing Carreker is image quality assurance. While most image
vendors do include a quality module in their products, Carreker’s
does a far better job of ensuring the usability
of an item. With customers
truncating the checks at the point of capture, leaving no recourse
to the original, it is vital that imaged items be fully usable.” |
| Harold Williams, Senior Vice President , Creative
Payments Solutions |
| |
| “Through our partnership with Carreker, we are pleased to be able to claim a significant leadership position in the paper to electronic evolution that is so critical to our clients’ profitability and future. Carreker shared our vision for transforming our massive multi-bank operation with dramatic improvements in quality and scale efficiencies. We achieved 100% prime pass image capture some time ago. By completely image enabling our Day 2 operation, we have positioned our clients to reap the benefits of image exchange.” |
| Jon Gudelis, Senior Vice President, Product Management, Symcor |
|
| “It is an extraordinary achievement, given the strong tradition of the paper check, to have successfully transitioned from a back office environment almost entirely driven by paper to one that is virtually paper free. The efficiency impact is striking, but equally transforming has been the impact on staff, knowing that they operate one of the most technologically advanced check processing platforms.” |
| Wayne Martin, Senior Vice President, Technology Services, Symcor |
|
| “We chose Carreker’s solution because they adapted it to our payment systems architecture and design. They designed it to integrate with other existing teller applications. They also included their Image Quality software in the solution, so we aren’t just capturing images but instantly ensuring that they meet our rigorous quality standards.” |
|
Wayne Mekjian, Executive Vice President, Wells Fargo Bank |
|
| “This success with Prime Rate validates our vision for serving corporate checking customers by providing them image capture capabilities at the location of their choice - as close to their point of payment receipt as possible. This capability (Carreker's Source Capture), which we deployed at relatively low start-up costs, effectively diminishes the geographical restrictions on banks’ ability to serve corporate customers.” |
|
Harold Williams, Senior Vice President , Creative Payments Solutions |
|
| “We are proud to have accomplished this payments processing milestone as planned. Carreker’s image
exchange and image quality software effectively positions Key to provide our clients with faster and increased access to information and provides a more efficient payment process. We see image exchange as a significant component of our overall strategy and the precursor for additional image-based products and services.” |
| Mike Barnum, Executive Vice President, Client Services Group, KeyCorp |
|
| “Our check electronification strategy, including Check 21, is to develop an integrated infrastructure comprising all components of our vision for servicing our customers. In deploying these Carreker solutions, we will move towards that vision by ensuring image quality at every key control point in our workflow, providing our customers with expanded image statement options, and managing IRD creation in support of inbound, outbound, and exceptions workflows.” |
| Webb Edwards, President of Wells Fargo Services |
|
| “Our longstanding relationship with Carreker played a significant role in our choice of Source Capture™, as did their leadership in Check 21-related areas, including their leadership in image quality analysis and the comprehensive Check 21 Readiness Workshop they customized for BB&T. As a result, we are confident that our expertise in serving corporate checking customers will be complemented by their expertise in preparing for Check 21 opportunities.” |
| Harold Williams, Senior Vice President , Creative Payments Solutions |
|
“Our customer commitment includes being at the forefront when it comes to technology that will enhance our clients’ experience. Using Carreker’s image exchange and image quality products, we will provide our clients with faster and increased access to information, reduce their exposure to fraud and provide a more efficient payment process.”
|
| Mike Barnum, Executive Vice President, Client Services Group, KeyCorp. |
|
| “With Check 21 legislation on the horizon and the image-enabled back office closer to reality, Wells Fargo is primed to carry out our long-held commitment to image exchange. Before we get to the point of 100% image exchange, we must be able to support all the transition phases in between. We wanted a development partner who understands every step in that migration path and has been pioneering along that path for years. We and many of our prospective image exchange partners already use Carreker’s ECP, capture, archive, fraud detection, and image-enabled back office solutions. That is why we chose them for this critical development effort.” |
| Mitch Christensen, Executive Vice President, Payment Strategies, Wells Fargo |
|
|
|
"We
chose Carreker's
PaymentsLink because
it provides us with a
robust tool that
can manipulate large
amounts of data to
determine the profitability
of our cross-organizational
payment business and
assess the impact
of changing trends
to the bottom line.
The sophistication
of this model will
give us insights
to make more informed
payment decisions." |
Don
MacLeod, EVP and
Director of Payment
Strategies, Wachovia |
| |
| "Our commercial customers rely on our bank to keep them abreast of industry trends and regulatory changes impacting their business. When Check 21 passed we knew we wanted to be very proactive in advising our customers about the change. So we chose Carreker for their depth of subject matter expertise and industry perspective” |
|
JoAnn M. Bourne, EVP, Commercial Deposits and Treasury Management, Union Bank of California |
|
| "Carreker delivered a splendid presentation at our Check 21 Seminar for member banks. The topics they covered are critical for banks to understand and act on before October 28 - especially banks' liabilities under Check 21." |
|
Henry Hyde, Vice President, Member Services, Arizona Bankers Association |
|
| "I wanted to thank you for the wonderful wealth of information you shared at the Check 21 Seminar. You have done the best job I have seen in clearly communicating its impact to our client base. I really enjoyed it." |
|
Kevin Traut, VP, Sales and Marketing, Superior Press |
|
|
|
| “As regulators continue to levy heavy fines against financial institutions for compliance violations it was critical that we select a filtering solution that will help protect both our reputational and customer assets. CORE AML Filter provides us with that protection. Complying with increasingly stringent anti-money laundering regulatory requirements creates additional resource needs for the bank, but CORE AML Filter allows us to meet those requirements without significant impact to our bottom line.” |
| Gee Gee Patridge, Chief Financial Officer, BankPlus |
|
| “Carreker’s AML filter allows us to meet our current and future compliance needs with the latest in money laundering detection technology. The system’s fully automated capabilities provide us with maximum efficiency in the processing, investigation and reporting of suspicious individuals, companies, organizations and other named entities.” |
| Donna Miller, Vice President of Deposit Services, BankPlus |
|
| “We’ve realized an immediate return on our investment with CORE AML Filter. During our first month of operation we generated alerts and determined that several of them warranted further investigation. These are items that otherwise could have potentially gone undetected.” |
| Donna Miller, Vice President of Deposit Services, BankPlus |
|
| "What we bought was a piece of software for detecting check
fraud. What we got was a competitive advantage in serving customers, an ever-expanding training tool for our employees, and millions of dollars in avoided losses." |
| Greg Niemeyer, Executive Vice President, North Dallas Bank* |
|
*Despite having earned a
reputation as a hard-to-defraud bank since
installing Carreker’s fraud solution
in 2002, North Dallas Bank still uncovered
$3.5 million in potential fraud exposure
in 2003. |
|
| "Protecting customers' assets and deposits is at the core of banking excellence. We chose technology that would help us do a better job of identifying potentially fraudulent items so that we could allocate our risk management resources more productively" |
| Michael Keegan, Manager of Operations Development, Bank of Ireland |
|
| "We made a point of not just installing Carreker's technology but also tapping into their expertise in fraud mitigation. After all, their systems already protect 70 percent of demand deposits in the US, and 95 percent in Australia. Before installing the system, they took a representative sample of our real-life fraud incidents and ran them through FraudLink's rules engine so that they could show us what our detection rates would have been. So when it came to calibrating the system for our specific banking environment, the demographics of our market, and so on, it was real, and not speculative. Instead of generic thresholds, we were able to impose our own, tightening them in some areas, relaxing them in others, based up on our experience and their knowledge." |
| Gerry Gibson, Fraud Manager, Bank of Ireland |
|
| CASH & LOGISTICS SOLUTIONS |
|
| “Carreker’s legacy track and trace solution has served us well for many years, but when we had the opportunity to upgrade to their web-based TrackPoint system, it was an easy business case to make. At an enterprise level, we can measure service level agreements by tracking the movement of high priority work between branches and the operations center. Equally as important for us, since we use a third party processor for some of our Item Processing, we can monitor the delivery of our work at remote, third-party locations in real-time. But what really sealed the deal for us was Carreker offering an ASP option. With our enormous growth at Bank of the West, technical resources are at a premium, and this solution allowed us to implement the software without having to distract our internal IT department. This allowed for a very expeditious installation calendar.” |
| David Hager, Vice President,
Corporate Logistics & Statement Processing,
Bank of the West |
| |
| “We
manage multiple
types of ATM
devices from a number of
providers, so we
needed a solution
that would be flexible
enough to allow
us to meet the
needs of our diverse
business model.
eiManager
is an affordable,
scalable solution that offered
us the flexibility we were seeking
and allows us to
reduce
our overall ATM
management costs and increase
ATM network availability
for our clients,
as well as create
capacity for future
growth.” |
| Matthew
McIver,
President,
Threshold
Financial
Technologies |
| |
| “As the largest
processor of ATMs in Portugal, it is essential that
we have a real-time
view of our network and can proactively
respond to any potential faults within the system. Accurate service
level control is vital for the optimal
economic performance of our network,” said
Mr. João Luis Baptista, executive
director, SiBS. “Carreker’s
eiManager provides
us with improved fault management capabilities by allowing us to
interpret, respond, ticket, dispatch, escalate
and report any potential problems within
the network either before
they will impact our customers or early enough to minimize
their consequences.” |
| João
Luis Baptista, Executive Director, Sociedade
Interbancária de Serviços,
S.A. (SiBS) |
| |
| "We chose iCom because we believe it will help us meet our goals for this initiative - to reduce our internal cost of cash, minimize our transportation costs, and ensure customer satisfaction. We believe Carreker will help us achieve these goals because of their approach. Instead of generalizing on potential benefits for us, they were able to take our actual transaction history and demonstrate the kind of productivity and ATM availability improvements we could have realized with iCom. We found their approach to be highly sensitive to our particular enterprise and operating environment.” |
|
José Alfonso Dávalos Díaz de Sandi, Director of Operations and Banking Services,
Grupo Financiero Banorte |
|
| CUSTOMER VALUE ENHANCEMENT |
|
| CVE helped us realize gains
that are phenomenal for the South African
market, occurring at a time of heightened
competition from skilled external competitors.
Having validated the promise of CVE in our
Personal Banking Division, we are committed
to making it possible for the rest of our
organization to realize comparable improvements.
In doing so, we are confident we can improve
the value we bring our clients, our shareholders,
and our employees.” |
| Clive Van Horen, Managing
Director, Retail Services Division, Nedbank |
| |
| “We are committed to achieving organic revenue growth, and know that requires rigorous methodology and compatible technology across our entire institution,” said William E. “Bill” Askew, Regions executive vice president of Retail Banking. “With CVE, we plan to leverage our institutions’ strong cultures of sales planning and high-quality customer service to achieve a superior level of performance and execution that delivers increased customer value.” |
| William E. “Bill” Askew,
Executive Vice President of Retail Banking,
Regions Bank |
|
“EnAct lets us assemble the value of our offerings in ways that are easy for customers to access and for our sales and service people to articulate and deliver. We are proud that we continue to be top ranked among South African banks for our customer service, because we know that customer service directly correlates to financial performance. But just as important as service quality is the ability of our people to anticipate customers’ financial needs and communicate with their customers in ways that increases value for both parties. That is what EnAct brings us.”
|
| Peet van der Walt, Senior General Manager, First National Bank, South Africa |
|
"We took a long look at how other banks had changed their customer value profile by using EnAct, and we liked what we found. Not hard-sell sales training, not indiscriminate tactics deployed all across the enterprise, and not just another technological tool that would supposedly lead change. But instead a tool surrounded by a change management system led by consultants who were entirely focused on our bank and our customers."
|
| Diana Davis, Senior Vice President, First National Bank of Kansas |
|
