eiManager™

OPTIMIZE YOUR ATM FAULT MANAGEMENT FOR MAXIMUM AVAILABILITY AND PROFIT

Your ATM network represents a highly dynamic environment that requires constant attention. From a fault management, service and availability perspective, a dozen variables may be impacting revenue, operating costs and customer service at any given time.

eiManager™ from Fiserv is a leading ATM fault management solution that enhances the management of ATMs and service providers, resulting in increased network efficiency and reduced costs. Scalable to meet the needs of any size network, the system automates the complete cycle of ATM problem tracking, dispatching, escalation and resolution. In addition, eiManager provides automated report generation and distribution. Utilizing this proven system, our client banks and service outsourcers have achieved 99 percent or greater prime-time availability.

BENEFITS

• Increased availability as a result of improved ATM monitoring, ATM fault management, ATM service management and proactive problem tracking and resolution
• Service cost reductions through improved vendor management and predictive maintenance
• Reduced call center costs through automated decision-making logic for dispatching, tracking and vendor meets
• FTE scalability associated with ATM network expansion
• Integration with iCom® (Integrated Cash Operations Modules) and eiGateway™ for automatic generation and delivery of electronic cash orders, vault sheet retrievals, and constant access to cash supply information
• Lower communications costs and faster communications with guaranteed delivery
• Integration with existing cash forecasting and problem management enterprise systems through open ODBC architecture
• Automatic report execution and multi-party distribution to printers and e-mail accounts (in Microsoft® or web formats)

For more information about eiManager, download the brochure. You can also contact Brian Jorgenson at 972.774.2883 or complete our Information Request Form.