A Differentiated Customer Experience

Carreker's Customer Value Enhancement™ (CVE) solution increases your bank's revenue by helping your financial institution synchronize and effectively manage the vital components of an improved customer experience — knowledge, technology, people, strategy, and tactics — in continuous alignment with your executive vision.

Three major components and an optional fourth component make up the CVE solution. Working closely with your management and staff, a tailored solution is executed by consultants with decades of global financial services experience.

BENCHMARKING AND DIAGNOSTICS

Carreker uses the industry-leading CMAT™ (Customer Management Assessment Tool) to benchmark current performance and create a baseline assessment of your bank's customer management practices. These results create a clear view of the connection between intent and reality, and provide the basis for a customer management 'roadmap'.

CVE METHODOLOGY

Delivering a solid, differentiated and consistent brand promise requires the alignment of executive strategy, sales management and front-line activities in a way that consistently produces improved customer experiences and increased revenue. We deploy industry best practices and proven methodologies designed to help each part of the organization execute its part of the strategy — including middle managers, front line sales and service representatives, and executive leadership.

BLENDED LEARNING

We combine a variety of training methods to achieve optimum results in the most timely and cost effective manner.  Depending on your needs, we recommend coaching sessions, traditional classroom-style training and on-line training  (e-learning), with content customized to your brand and the roles within your organization.

TECHNOLOGY

Your customer management technology should ensure that every customer interaction supports your goal of creating value and growing revenue. Our CVE solution can be integrated with your current customer management technology or optionally, Carreker's proven CVE technology.

For more information about this solution, download the brochure (PDF, top right). You can also contact Nick Wilde at 972.371.1627 or complete our Information Request Form.

CMAT™ is a trademark of QCi Assessment Ltd.